Every Credit Repair Cloud Millionaire’s Club member has one thing in common - they went ALL IN and committed to changing the lives of each and every one of their clients.
But what does that really mean?
It means they walked with their clients through the whole process, from FIRST contact … all the way to the FINISH LINE!
When that happens, you not only change a ton of lives, but you also grow an awesome reputation which then grows your business and allows you to change even more lives!
So what exactly is the secret to happy credit repair clients? And how do you bootstrap your business from nothing while maintaining an awesome reputation?
You turn every client into a 5-STAR REVIEW!
Referrals, reviews, and testimonials are the keys to a profitable business.
That means your goal as a Credit Hero is to get results for your clients and graduate them from your services with the results they expected when they signed up.
If they leave or cancel without getting the results they pay you for, you risk your reputation and stunt your growth potential!
So what’s the secret to retaining happy clients?
It’s really that simple!
Great communication is the key to retaining and graduating happy clients who will tell all their friends and family about your business!
So let’s dive into exactly what great communication looks like and how you can retain clients longer and graduate happy, referral-giving fans!
3 Steps to Less Cancelations and Happier Clients
1. From Day One, Communicate and Set Reasonable Expectations!
From the very first moment you sign up your new client, make it CLEAR when they can expect to hear from you!
Let your clients know when the check-in or touchpoint communications will happen and be sure to always follow through with what you said!
Often, these small but important communications can be automated through email, text, or messenger.
You’ll be surprised how easy it is to keep your clients in the loop and what a big difference it makes to their experience with your services.
I also recommend a monthly phone call to touch base, remind them to send you the results when they get them, and offer them an update.
2. Use a Weekly Email Sequence to Touch Base
For a good email nurture sequence, you can use an email marketing platform like Active Campaign that reaches out to your clients with pre-written notes.
These weekly touchpoints allow you to touch base and casually check in on your clients so they feel like their account stays top of your mind throughout the entire process.
You can also prewrite some tips or share articles to help them feel connected and part of the journey.
3. Make sure your clients know you care, because you DO!
Share with each and every client that you’re in this to change lives - including theirs!
When you make it a point to connect with your clients all the way to the end, they’ll feel like you care about their account … because you do!
And they’ll stay invested and encouraged that you’re working hard on their behalf.
These small but important changes can make a BIG difference in your relationships with your clients, and the lifetime value of each one.
And the best part is, when you take this approach with each and every client, when you have clear communication and set clear expectations, they’ll love you for it and tell everyone they know to come to you for credit repair!
Pretty simple, right?!
If you’re just dabbling right now and you want me to hold you by the hand as you launch your very own credit repair business, all for less than it takes to bring your family to McDonald’s for dinner, go to CreditHeroChallenge.com and join today!
We’ve got a new one starting soon, but you’ve got to get in quick before doors close, otherwise you’ll have to wait for the next one!
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