The very first tip I’m sharing with you is going to seem like the opposite of what you think you should do when building your client base.
Before you just start trying to sign up lots of clients –– WAIT!!
You don’t want to treat this part like it’s a race.
Why?
Because when you’re starting out, quality is king. The more careful you are about how you treat your customers, the faster you’ll get to where you’re going.
Here’s why quality is better than quantity: I’ve coached thousands of credit repair entrepreneurs from zero to success, and I’ve interviewed the most successful business owners on the scene today, including the over 45 Credit Repair Millionaires on my office wall. I keep hearing this over and over from so many of our 6- and 7- figure Credit Heroes: They say to WAIT, and focus on serving the clients you DO have.
I agree with their strategy, because in the beginning, the key is not to focus on how MANY clients you get, but instead, focus on nurturing your existing clients. Before you know it, they’ll be giving you 5-Star Reviews and telling all of their friends about you. THAT’S how you grow.
The next thing you need to know is
Automations are your BEST FRIEND
So whether you’ve already quit your 9-5 or credit repair is still your side hustle, you’ll need to implement some level of automation into your client experience.
I hear this time and time again–– someone has launched their new company, they’ve got experience under their belt by fixing their own credit and helping a few family members and friends –– and then they sign up some paying clients.
But they get overwhelmed with the day-to-day, so the clients only hear from them when a payment is due, or maybe not even at all. And as a result, there’s no connection, no engagement, and –– the kiss of death for a new business –– no referrals or 5-star reviews by the client to help get the word out!
So how can YOU avoid that trap?
Well, if you set up automations, you’ll be able to follow the EXACT steps that our Millionaire’s Club Members use to fast track their way to the TOP of the industry!
Copy our Millionaire’s Club Members
When Credit Repair Millionaire Lasundia Reese quit her 9-5 insurance job and started her own credit repair business, she only reached out to her customers when it was time to collect a payment, and that wasn’t good for her sales growth.
But now, she has automations in place that help her to manage her clients, which means she’s free to run the more important aspects of her business while the rest is done for her by robots, like automatically sending emails to new leads until they turn into paid clients, scheduling and automating consultations, checking in with existing clients and keeping communication flowing, giving clients updates on their credit reports… Or, just wishing them a Happy Birthday to keep that relationship strong
Here’s another example:
Pro-Basketball Player-turned Credit Repair Millionaire Amber Jones uses a lot of automation software like ActiveCampaign and Zapier. These programs sync EASILY to her Credit Repair Cloud account, and that’s how she’s able to enroll and manage hundreds of clients, 24 hours a day, 7 days a week, even while she sleeps. A little extra work on the front end to set up all her systems has paid off big and made her a massive success. Anyone can do it, too, with just a few clicks of a button. It’s simple!
And Millionaire’s Club Member Irene Day, AKA Credit Queen Irene, has changed tons of lives with the help of automations. According to Irene, the SECRET is to follow up with all of her leads, consistently… until they’re ready to sign up with her! In her business, Irene uses an email nurture sequence that sends 30 separate emails to all of her leads. Once they book a consultation or become a paid client, Irene uses different automation to manage her new clients. She reveals that this process of following up is why it’s so important to her business to have all the right automations in place.
Remember, trust takes time… and you can’t build trust without building rapport, consistently, over time, and showing that you’re an expert who is passionate about helping people take control over their financial lives.
If you follow in the footsteps of our most successful Credit Heroes by using automations, you’ll be able to scale your business and live out your dream while changing hundreds of lives, too.
And here’s another Pro Tip directly from Amber Jones. I agree with her approach because it creates a lot of positivity and builds great relationships.
Connect with clients when they’re HAPPIEST!
Every time you’ve increased someone’s credit score, every time you get a deletion, every time you’ve punched back at the Credit Bureaus and Collectors and scored a WIN, make sure to let your clients know about it!
Why does this matter to your business?
Well, that way, your clients will associate you with POSITIVE RESULTS, and not just the problems and the hiccups that always come up when you’re a business owner.
AND the kicker is that you’ll be able to ask for the BEST reviews and referrals when your clients are feeling GREAT!
Have a “Do The Right Thing” Policy
When your clients DO call with any problems, make sure you keep the trust you’ve worked so hard to earn by doing the right thing. Is the problem a result of your own business process? Did you hire a new employee and something fell through the cracks?
If so, be prepared to give a refund of a month or even two –– because nothing will cost you as much as a bad review.
The bottom line is if you treat your customers with respect, take the time and care to build trust, and put systems in place to make sure they are getting the consistent attention they need, it will pay back itself in dividends!
And that’s it! It’s all really EASY, right? So after you watch this episode, you’ll know the exact steps to giving your clients the best customer service experience and keeping their business!
AND if you want to get certified in disputing and launch your very own credit repair business in just a couple of weeks, I invite you to join our Credit Hero Challenge!
It’s an amazing program that has helped tons of Credit Heroes get their first clients, get certified in disputing, and gain confidence in knowing they are launching their credit repair business on a solid foundation that allows them to grow and scale FAST!
We’re starting again soon, so SIGN UP NOW at creditherochallenge.com!